FAQ

KinoKreations

FAQ

UPDATED 11/19/22 PLEASE READ: Supply chain shortages, certain items cannot be stocked temporarily. 

Shipping Method
: USPS First-Class Normal Envelope. (Includes Tracking!!!)

Processing Time: 3-5 days.

Due to the EU's new "VAT" tax for all international shipping, I will be ceasing shipment to the UK. I apologize for any inconvenience to my EU fans and shoppers. Sadly VAT tax is hefty amount to pay for as I'm already a small artist owned business. I do hope there will be other options in the near future to be able to ship to EU once again. 

Each order is mailed in a thick cardboard envelope to help ensure the stickers aren't bent during transit. 

Local Pickup? 
I allow local pickup in the Southern California region. If you'd like to locally pick up please email me or a direct message on any of my social media sties. I have a special code for online order as local pickup so my website doesn't charge you. I do not hand-deliver

Local Pickup and Store Front Location:
14535 Valley View Ave l, Santa Fe Springs, CA 90670 (Located at the Smelly Panda shop)

If you have not received your order, please send me a message/email and I will discuss how I can oblige to you with the inconvenience. Please include your Invoice number, name and address in your email to make the process easy for you and I. If your item says delivered but it is not in your mail, please file a claim with USPS

Order Damaged through USPS when it arrived? I can help! As long as you have the invoice I can offer you a replacement of the damaged sticker within one week of arrival. Please file a claim with USPS

I am not responsible for mistakes made by the customer such as their own error input on order and any errors when they inputted their address. NO REFUNDS/RETURNS

[PRE-ORDERS] 

Pre-Orders are shipped a approx 1-1.5 weeks after order is placed. 

Pre-Orders that are also purchased with in-stock items will be shipped once pre-orders become in stock (1 to 2 ~ week estimate)

★ Order Notes ★
I do read every note that you put in on your order. I will even doodle something for you if you ask.


★Sticker Information and Care★
All stickers are weather resistant. 

To apply, clear your surface of all dirt, dust, and debris. Apply sticker onto the surface carefully it one directional fluid motion to prevent air bubbles from being trapped under the vinyl. 

To maintain the stickers, wash vehicle and wax. Wax adds another protective coat onto the vinyl stickers, prolonging the sticker's outdoor life. Extreme prolonged sun exposure will shorten the vinyl sticker's lifespan. 

Stickers made of UV grade vinyl, laminated with UV grade lamination which keeps the stickers from fading or being washed away from sun bleaching, water damage, snow damage etc. 

I take pride in the quality of my stickers, I want my art to represent the equivalent quality 

Kisscut Stickers? Stickers with white backing + application on top. To apply, peel the application tape back from the white backing. The sticker should be stuck to the clear application tape. Once you've cleaned your desired surface, lay sticker + clear application tape flat in one directional fluid motion to prevent air bubbles. Once sticker has adhered to the surface, you are now able to peel and remove the application in a slow, gentle motion to prevent damage to the sticker.